Refund Policy

Effective date: July 23, 2026 · Last updated: July 23, 2026

This Refund Policy explains how refunds and cancellations work for paid PDF Editors subscriptions and other paid plans offered by ZeenInfotech Solutions (“we”, “us”, or “our”) through the Android app (com.zeeninfotech.Pdfeditors) and pdfeditors.live (the “Services”).

1. Paid plans and digital services

Paid subscriptions, upgrades, and one-time plan purchases give access to digital features (for example higher usage limits, premium tools, storage, or enterprise capabilities). These are intangible digital products delivered immediately or on a recurring billing cycle once payment is confirmed by our payment gateway.

2. Payment processors

Payments are processed by third-party payment gateways (for example Razorpay, Stripe, Google Play Billing, or other processors we enable). We do not store your full card number or UPI PIN on our servers. Transaction records (amount, currency, status, transaction ID, and billing contact details) may be retained for accounting, tax, fraud prevention, and support.

3. Cancellation

• You may cancel auto-renewal at any time from your account settings, subscription management screen, or the store where you subscribed (for example Google Play).
• Cancellation stops future renewals. You generally keep access until the end of the billing period already paid for, unless we state otherwise for a specific offer.
• Canceling does not automatically delete your account or files. You can delete files or request account deletion separately (see our Privacy Policy).

4. When refunds may be granted

We may approve a refund or credit when:

• Duplicate or incorrect charges — you were billed twice for the same plan period, or charged an incorrect amount due to a clear billing error.
• Failed delivery — payment succeeded but paid features were not activated for reasons under our control, and we could not restore access within a reasonable time.
• Early cancellation of unused period — for annual or multi-month plans, if you request a refund within 7 days of the initial purchase and have not made substantial use of paid features, we may offer a full or partial refund at our discretion.
• Legal requirements — where local consumer law requires a cooling-off period or mandatory refund right that applies to our digital service.

Refund requests should be sent to [email protected] within 14 days of the charge, with your account email, approximate payment date, amount, and transaction or order ID from the payment gateway or store receipt.

5. Non-refundable situations

Unless required by law, refunds are generally not available when:

• You simply change your mind after using paid features beyond a trial or the early unused window above.
• Usage limits, OCR/AI credits, or similar consumable allowances for the period have been substantially used.
• The charge is for a completed one-time processing job that already returned results.
• Your account was suspended or terminated for abuse, fraud, or violation of our terms.
• Price differences after a promotion ends, currency conversion differences, or taxes collected as required by law.
• Purchases made through Google Play or Apple that must be refunded only through that store’s refund process (we will guide you when applicable).

6. How refunds are issued

• Approved refunds are typically returned to the original payment method via the payment gateway or app store.
• Processing time depends on the bank, card network, UPI provider, or store — often 5–10 business days after approval.
• We may offer account credit instead of a cash refund when that better resolves the issue and you agree.

7. Free plans and trials

Free tiers and any promotional trials do not involve a charge and are not refundable. If a trial converts to a paid subscription, the charge follows the plan terms shown at checkout; cancel before the trial ends to avoid that charge when a trial is offered.

8. Chargebacks

Please contact us before filing a chargeback so we can investigate quickly. Unresolved fraudulent chargebacks may result in suspension of paid access while we review the dispute.

9. Changes to this policy

We may update this Refund Policy as our pricing, payment partners, or legal requirements change. The “Last updated” date will change when we do. Material changes will apply to purchases made after the update unless law requires otherwise.