Whether you are stuck on a merge, need a refund receipt, want higher AI or OCR limits, or are evaluating PDF Editors for a team, this page lists the best way to reach us and what to include so we can help on the first reply.
Reach us
What to include in your message
- The tool or page URL you were using (for example Merge PDF or OCR)
- Browser or Android version, and whether you were signed in
- Approximate file size and whether the PDF was scanned or native text
- Screenshots or error text (never send passwords for locked PDFs)
- For billing: payment method, date, amount and order / payment ID
Typical response topics
- Account access, cloud My Files and feature availability
- Subscription purchases, cancellations, invoices and refunds
- AI credits, OCR pages, Scan quotas and credit pack purchases
- Higher limits, teams, API access and custom deployments
- Privacy, data export or deletion requests (see Privacy Policy and Delete account)
- Partnerships, education discounts and business inquiries
Self-serve help first
Many questions are answered in our Blog & Guides (merge, compress, OCR, e-sign and more), the Plans FAQ for credits and quotas, and the About page for product scope. Legal terms live in Terms of Service, Cookie Policy and Disclaimer.
Hours and expectations
We aim to answer email within one to two business days. WhatsApp is best for short product questions during India business hours; complex billing or privacy requests should go by email so we have a written record. Enterprise evaluations may need a short call — mention preferred times in your message.
If your issue is time-sensitive (for example a billing charge you do not recognize), put Urgent billing in the email subject and include the payment ID from Razorpay, Stripe or Google Play. For tool failures, attach a small sample PDF when possible so we can reproduce the problem without needing your full confidential document.
Accessibility and feedback
We welcome feedback on confusing tool labels, missing languages and accessibility barriers. Describe the page, the device you used and what you expected to happen. Product suggestions from teachers, accountants and small-business owners have already shaped merge, compress and OCR workflows — your notes help the next release.
Business details
ZeenInfotech Solutions
Product: PDF Editors
Android package: com.zeeninfotech.Pdfeditors
Email: [email protected]
WhatsApp: +91 85273 43076